“So well written – useful detailed information and knowledge is matched by Kathleen’s personal journey, with considerable insight into being ‘at the other end of the stethoscope’ which many health professionals can forget. I was also aware of an underlying message of ask questions, again and again if you need to, and get all the details – stick your bottom on the seat until you are satisfied. Informed decision making is much more powerful for the person concerned rather than feeling that you have been on a conveyor belt. Well done Kathleen for writing this book of your own experience coupled with so much good information.”